Product Support Specialist, Coatings and Paint

About the role

The Product Support Specialist serves as a technical expert and key liaison between customers, sales, marketing, customer service, and R&D. This role combines technical problem-solving, customer support, product training, and new product development support.

Responsibilities

• Provide expert technical support and product recommendations for paints, coatings, sealers, and related products.
• Respond to customer inquiries regarding application methods, performance expectations, and troubleshooting.
• Investigate technical complaints and field performance issues to identify root causes and recommend corrective actions.
• Prepare clear and concise technical reports and communicate findings to internal stakeholders.
• Congduct field visits to customer sites, distributors, and contractors to evaluate product performance and resolve technical concerns.
• Partner with Sales, Customer Service, Manufacturing, R&D, and suppliers to ensure timely resolution of customer issues.
• Deliver technical training programs for contractors, distributors, dealers, sales teams, and customer service representatives.
• Develop and deliver technical training materials for new and existing products.
• Support new product introduction and commercialization efforts.
• Act as a field representative and voice of the customer throughout the product development process.

Requirements

• 5+ years of experience in architectural paints, coatings, construction materials, or a related industry.
• Understanding of coating technologies, surface preparation, application methods, and coating performance.
• Experience troubleshooting product performance and application-related issues.
• Ability to read, interpret, and explain Technical Data Sheets (TDS), Safety Data Sheets (SDS), and product specifications.
• Experience working directly with customers, contractors, distributors, or technical end users.
• Good verbal, written, and presentation skills.
• Strong problem-solving, analytical, and root-cause investigation skills.
• Proficiency with Microsoft Office.
• Ability to travel locally and nationally as needed.
• Experience with spray equipment, application tools, and coating systems preferred.
• Knowledge of construction, building materials, or specialty coatings markets preferred.
• Experience conducting product demonstrations and technical training programs preferred.
• Familiarity with complaint management, quality systems, or continuous improvement methodologies preferred.
• Strong safety mindset.

Benefits

Our compensation is more than a paycheck; it’s an investment in your future. Along with a competitive pay range, we offer a comprehensive benefits package designed to support your financial well-being, and personal health.

• Compensation: $75,000 – $90,000 a year. Actual pay is dependent on candidates’ overall skills for the role
• Annual bonus eligible
• Progressive paid time off policy that empowers you to take the time you need to recharge
• 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
• Excellent health, dental and vision insurance packages to fit your needs
• A values-driven culture with colleagues that rally around People, Accountability, Trust and Execution