Product Support Sales Representative

About the role

Mustang is an authorized Caterpillar dealer serving Southeast Texas since 1952. We are now hiring a Product Support Sales Representative (PSSR) to join our team.

Responsibilities

• Drive parts and service revenue by establishing and growing new customer accounts
• Manage and grow existing accounts through consistent follow-up and relationship building
• Perform equipment inspections and recommend service and repair solutions
• Promote and sell parts and service offerings to maximize customer uptime
• Generate quotes, proposals, and follow through to close sales opportunities
• Meet or exceed assigned sales goals and performance metrics
• Maintain strong customer satisfaction through responsiveness and service excellence
• Stay current on product knowledge and participate in ongoing professional development
• Utilize CRM tools to track customer interactions, opportunities, and pipeline activity

Requirements

• 5+ years of experience in heavy equipment parts and service
• Previous outside sales experience
• Strong mechanical aptitude and ability to assess equipment needs
• Excellent customer service and relationship-building skills
• Strong communication and negotiation skills
• Proficiency in Microsoft Office and general computer systems
• Self-motivated with the ability to work independently in a territory

Qualifications

• Bachelor’s degree in Business, Marketing, or a mechanical/technical field (or equivalent work experience)
• Bilingual (English/Spanish) is strongly preferred