Product Support Sales Representative

Key Responsibilities

• Solicit new opportunities for establishing new PM agreements for power generation maintenance.
• Promote and establish strong customer relationships with CPS to support PM agreement renewals.
• Promptly respond to customer requests for proposals/estimates.
• Communicate with appropriate CPS personnel in the assessment of any customer agreement/contract terms.
• Ensure contracts meet minimum profit expectations established by CPS and obtain preapproval for deviations.
• Discuss PM agreement/contract details with CPS personnel to meet all requirements and obligations.
• Regularly communicate with service personnel to coordinate PM schedules and ensure obligations are met.
• Ensure all customer interactions are professional and courteous.
• Forward unresolved customer issues or complaints to the Service Manager for resolution.
• Avoid engaging in unprofessional arguments with customers.
• Follow up on all proposals to track award status.
• Perform site visits weekly, covering 35% of weekly communication volume.

Administrative Processing

• Develop proposals in accordance with the scope of supply.
• Assemble supporting documentation for job awards.
• Create parts quotes, cost worksheets, vendor quotations, and credit processing paperwork.
• Weekly review preventive maintenance reports for corrective and follow-up actions.
• Monitor all current and future jobs for timely delivery of the scope of supply.
• Provide status updates to stakeholders, including potential delays or change orders.

Benefits

• Excellent medical, dental, and vision coverage.
• Health savings account.
• Short-term and long-term disability insurance.
• Employee life insurance.
• 401(k) plan with employer matching.
• Employee Assistance Program (EAP).
• Paid annual leave.
• Eight paid holidays.
• Employee referral program.
• On-the-job paid training.
• Company events and employee recognition programs.

Company Information

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check. Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.