Product Support Manager

Program Description

The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the lifeblood of the agency’s response to making informed data-driven decisions and policies that directly impact the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city’s vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. With grant funding support from the Centers for Disease Control (CDC), DOHMH is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. NYC DOHMH’s modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization.

Summary Of Position

The Project Manager (PM) will be assigned to the Disease Control vertical within the Bureau of Enterprise Technology Business Solutions. Project Managers in the Disease Control group work on numerous projects related to disease prevention, emergency preparedness, and response. This role involves collaborating with public health officials, data analysts, and technology experts to develop and implement strategies for controlling and preventing disease outbreaks. Key responsibilities include managing project timelines, ensuring compliance with health regulations, and overseeing the integration of new technologies to enhance public health response capabilities. The PM will also play a crucial role in coordinating efforts during health emergencies, ensuring that resources are efficiently allocated and that response plans are effectively executed.

Job Duties

• Manage and maintain existing integrated systems
• Manage and monitor data flow to ensure data integrity and reliability
• Manage full project lifecycle and ensure successful project completion
• Serve as primary contact across all stakeholders for the project
• Understand clients' business processes to better guide them on technology decisions
• Provide guidance on best solution to streamline or process re-engineer their current operations
• Conduct JAD sessions or workshops with business users to elicit information regarding their needs and requirements for existing or new systems
• Create functional requirement documents for small and medium projects
• Manage the project’s budget and vendor contracts
• Execution of project from start to finish and meet with key stakeholder to understand current operations
• Maintain and update the project schedule on a regular basis
• Facilitate communication across the project’s interdisciplinary IT teams and Subject Matter Experts
• Assure proper articulation and reporting of project status to stakeholders and executive management
• Identify and manage risks and issues, develop contingency plans, and take corrective actions
• Manage and utilize resources across projects
• Manage stakeholder communication
• Create presentations and conduct demos of systems/applications for projects and stakeholders

Preferred Skills

• 7+ years of experience in a role as IT project manager leading complex, enterprise-wide technical and/or business initiatives
• 7+ years of experience with managing SDLC Waterfall and/or Agile methodology projects
• 7+ years of experience in creating project management artifacts (project charter, project plan, timelines (MS Project or other project management software), requirements documents, project and resource planning, deployment plans, support plans, conversion plans)
• 5+ years in gathering requirements, business analysis, use cases and creating functional requirements documents
• 4+ years of experience managing web-based applications especially .net and java web-based solutions using SQL Server 2008 and above
• 4 + years in vendor management
• Adept working with multidisciplinary IT teams (Security, Infrastructure etc)
• Experience working on, Cloud Applications, CRM Platforms (Salesforce.com, Dynamics)
• Experience working with City of New York agencies is a plus but not mandatory
• Experience with programming in .net and/or java web-based applications is a plus but not mandatory
• PMP certification preferred but not mandatory
• Public health experience is a plus, but not mandatory

Qualifications And Requirements

• A baccalaureate degree or higher from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, product or project, process management, operations.
• A baccalaureate degree from an accredited college in any field and eight years of satisfactory full-time experience related to information technology service management, product or project, process management, operations.
• Education and/or experience which is equivalent to "1" or "2" above.