Product Support Manager

About the role

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Material Handling, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead our team in Sparks, NV. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Manage appropriate levels of work in process
• Establish and communicate goals
• Forecast sales and required inventory levels
• Monitor expenses
• Maintain staff levels
• Coach members
• Maintain customer relations

This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

Requirements

• Prior successful management experience in a capital retail goods operation
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience
• Knowledge and experience with material handling equipment preferred
• Computer skills, including Microsoft Office suite
• Leadership skills and mindset
• Excellent communication and customer relations skills
• Driver’s license with a good driving record
• Ability to pass a pre‑employment drug test (drug‑free workplace)

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and