Product Support Manager

About the role

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Material Handling, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead our team in Sparks, NV. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team!

Responsibilities

• Manage appropriate levels of work in process
• Establish and communicate goals
• Forecast sales and required inventory levels
• Monitor expenses
• Maintain staff levels
• Coach team members
• Maintain customer relations
• Provide exceptional customer service to customers and strive to be the leading capital equipment dealer in the region

Requirements

• Prior successful management experience in a capital retail goods operation
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience
• Knowledge and experience with material handling equipment preferred
• Driver’s license with a good driving record

Skills

• Computer skills, including Microsoft Office suite
• Leadership skills and mindset
• Excellent communication and customer relations skills

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans – 80 hours of vacation per year (first year prorated for new hires based on start date); vacation tiers increase with seniority
• Sick Leave – 0.01923 hours earned for every hour worked
• Paid Holidays – 7 paid holidays each year
• Advancement opportunities – focus on promoting from within
• Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, over 4,000 members and 85+ years of experience; known for stability, honesty and integrity
• Equipment – largest equipment inventory in the West and unparalleled parts inventory
• Employee impact – open‑door policy where your voice will be heard and opinions matter
• Training – provided training and mentoring to prepare for the role and continued learning to grow skills

Pay

Compensation: $95,000‑108,000 per year (depending on experience). Pay is competitive and based on skills, training, and experience level.