Product Support Intern

Requisition ID: 67612

About the role

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Synergy Integration Product team is seeking a highly motivated Product Support Intern to assist the Business and Product Management teams throughout the product release lifecycle. This role offers hands‑on experience working cross‑functionally with stakeholders to coordinate product launches, maintain product documentation, track release milestones, and help ensure successful delivery of new products and enhancements. The ideal candidate is detail‑oriented, organized, and eager to gain practical experience in product management within a dynamic and collaborative environment. Are you passionate about technology, product development, and bringing innovative solutions to market? Join our talented team focused on Helping Surgeons Treat Their Patients Better™.

Responsibilities

• Create and manage Change Requests (CRs) and Change Notifications (CNs) in Windchill, ensuring all required product information is accurately identified and documented.
• Identify products and gather, organize, and maintain product specifications and technical documentation.
• Collaborate with the Service team to develop and support service plans, procedures, and related documentation.
• Develop and maintain internal business instructions, work processes, and procedural documents.
• Create and deliver product training materials and educational resources for internal stakeholders.
• Assist in the development of product playbooks, sales support materials, brochures, and other marketing collateral.
• Support the Synergy Integration Product team through testing, troubleshooting, and special projects.

Requirements

• Progress towards a college degree required, preferably in Engineering, Computer Science or Business; college sophomore or above required (recent graduates must be within six months of graduation).
• Experience with project management tools preferred.
• Basic to intermediate computer skills; ability to follow written and verbal direction.
• Strong organizational and time management skills required.
• Familiarity with PC, Microsoft Outlook, PowerPoint, Word, Excel, fax, and scanner.

Benefits

• Medical Insurance (if 25 or more hours per week), including access to telehealth services
• Employee Assistance Program (EAP)