Product Support Group Engineer
TRUMPF North America · Farmington, CT · 1 wk ago
Information TechnologyFull-time
About the role
Your new role: TRUMPF Product Support
Responsibilities
- Provide high-quality technical assistance via phone to customers and Field Service Engineers to ensure optimal sheet metal equipment performance
- Document customer machine information and technical conditions and make improvement suggestions
- Work within a cross-functional team that includes applications, sales, engineering, or production for excellent customer service
Requirements
- Hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics
- Focused on customer service and quality
- Tech-savvy and experienced in software and file management
- Engineering degree not required
Qualifications
- Flexible, professional, curious, and bold
Skills
- Technical assistance via phone
- Customer service and quality focus
- Software and file management skills
Benefits
- Competitive salary
- A generous benefits package including medical, vision, dental, 401K plans, and parental leave
- Opportunities to advance and further your career
Pay
TBD
Schedule
TBD
Benefits
- Multinational company with opportunities in the U.S. and around the globe
- Family-owned business with a long-term strategy
- Care about all team members
Company Culture
TRUMPF values collaboration and mutual trust, creating an environment where bold thinking and innovation are encouraged.
Company Information
TRUMPF is a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide. Our technologies inspire people to develop and produce things that are currently unimaginable.