Product Support Engineer, New College Graduate, (Teradyne, North Reading, MA)

About the role

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

Responsibilities

• Represent PSG as a core team member on both existing and new products
• Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
• Assist with identifying root cause to increase system up time
• Work as part of the new product integration team by:
  • Participating in new product team meetings
  • Working with design engineering to design in serviceability (DFS)
  • Lead installation and serviceability discussions as part of design reviews
  • Support system install requirements and work with install coordinator on required tools, resources, etc.
  • Develop a Field Replaceable Unit (FRU) strategy
  • Organize, schedule and project manage field upgrades
  • Manage training for Teradyne field service engineers
  • Develop support documentation
  • Monitor system and new product reliability
  • Generate reliability reports based on field issues
• Travel expectations are less than 20% of work requirements

Qualifications

• Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
• 0-2 years experience
• Must be self-motivated, team oriented, and "hands-on"
• Excellent verbal and written communication skills
• Excellent Organizational and Time management skills
• Ability to work with limited supervision and with cross-functional teams
• Critical thinking and the ability to troubleshoot complex issues
• Basic understanding of mechanical design drawings and/or electrical schematics
• Ability to create detailed documentation

Pay

The base salary range for this role is $64,600-$103,400. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.