Product Support Engineer

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products designed, engineered, and built at one of our nine worldwide facilities. TLD is part of ALVEST, a global collection of businesses with strong leadership in commercial/general aviation, air cargo, and military aviation. A career at TLD offers unique opportunities for individual growth and achievement within a talented global team committed to excellence. We provide a stable, family-focused environment supporting personal and professional goals.

About the role

Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations.

Responsibilities

• Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems
• Answer technical inquiries from outside sales offices
• Review complex customer technical specifications for compliance
• Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies
• Write technical service bulletins for field implementation
• Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers
• Develop and monitor test procedures consistent with design criteria for field use
• Provide technical and design-related feedback from sales and service to project engineers
• Submit engineering change requests for the purposes of improving product design
• Assist in writing and maintaining product technical manuals and datasheets
• Assist in coordinating technical training for service technicians and customers
• Adhere to standards and procedures in the pursuit of ISO 9001
• Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed
• Other assignments as designated by Department Manager

Requirements

• Strong written, verbal, analytical, and interpersonal skills
• Strong desire to work in a hands-on environment where critical thinking is required
• Computer skills: Design software including AutoCAD and SolidWorks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop
• Bachelor’s Degree in Mechanical Engineering or related field

All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations in alignment with ISO 27001.