Product Support Engineer

Sunbird, an established leader in Data Center Infrastructure Management, is looking for a Product Support Engineer to help maintain our award-winning web-based solutions. We develop in a collaborative environment using Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Responsibilities

• Troubleshoot field issues to reproduce and, when possible, identify the root cause
• Work with the team to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge to reduce escalations from technical support to engineering
• Lead internal and customer-facing calls as needed

Requirements

• BS/MS degree in Computer Science or a related subject, or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, with the ability to learn and apply new skills quickly

Skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux-based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experience with PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, Docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

About the Company

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity, and taking initiative

Learn more about DCIM software: www.sunbirddcim.com/what-dcim

See what customers are saying: www.sunbirddcim.com/reviews

Why work at Sunbird: www.sunbirddcim.com/careers