Product Support Engineer

Safran is seeking a proactive, solutions-oriented Product Support Engineer to drive the design and maintenance of critical test benches, jigs, and tools while ensuring the highest standards in actuator maintenance for aerospace systems.

Responsibilities

• Provide technical support for aeronautic repair station operations, collaborating with quality, operations, program management, suppliers, and customers.
• Prepare, write, and review technical documentation and procedures for product maintenance and testing.
• Oversee and validate First Article Inspection in partnership with Quality and Shop Managers.
• Develop and implement new maintenance and test capabilities, ensuring company standards and specifications are met.
• Design, modify, and upgrade test benches, jigs, and tools to optimize the maintenance of Safran Actuation systems.
• Perform troubleshooting and lab testing, converting findings into actionable reports.
• Validate tool and equipment designs against technical requirements.
• Lead the resolution of engineering-related line stoppages.
• Plan and track project progress, ensuring alignment with business objectives.
• Provide training to technicians on maintenance procedures for new products.
• Ensure strict compliance with safety, quality, and regulatory policies (ITAR, internal guidelines).

Requirements

• Bachelor of Science degree in Mechanical Engineering or a related field from an accredited institution.
• 2 or more years of relevant experience, or an equivalent combination of technical education and hands-on experience.
• Legal authorization to work in the U.S. without company sponsorship.
• U.S. person status per ITAR regulations (U.S. Citizen, Permanent Resident, Political Asylee, or Refugee).

Skills

• Hands-on experience with mechanical or aerospace systems.
• Ability to design and update test equipment and tools from technical specifications and data.
• Working knowledge of maintenance processes, technical documentation, and test procedure generation.
• Experience interpreting and creating engineering drawings and technical instructions.
• Analytical thinking, root cause analysis, and problem-solving skills.
• Excellent verbal and written communication, organization, and planning.
• Leadership qualities, adaptability, and a focus on customer satisfaction.
• Collaborative spirit to work with cross-disciplinary teams and stakeholders.
• Knowledge of change control management, process validation, and continuous improvement methodologies.

Benefits

• Competitive health benefits, including medical, dental, vision, and life insurance for you and your dependents.
• 401(k) retirement plan with immediate vesting and company matching contributions.
• Annual bonus opportunities tied to both individual and company performance.

Work Environment and Physical Demands

• Time will be divided between an office (quiet environment) and shop/laboratory settings (may require hearing protection).
• Regular computer and technical equipment use.
• Ability to remain stationary at times, with occasional movement across workspace and the capability to lift or move up to 10 lbs.
• Close-range observation and clear communication are essential.