Product Support Engineer

Skills

• At least 1 year of engineering experience with proficiency in at least one backend language.
• Interest in learning and coding in Typescript is ideal.
• Experience with SQL and REST APIs.
• Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams.
• Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar.

About the role

We are looking for a Production Support Engineer who can help bridge the gap between Engineering and our Customer Experience team. Your responsibilities will include:

• Using AI to identify and implement operational improvements and efficiencies to build the future of Production Support.
• Investigating and resolving complex production issues that affect user experience.
• Interfaceing with critical vendor systems using a mix of SQL and API calls to research customer complaints.
• Committing fixes to our backend systems.
• Acting as an engineering consultant for our Operations team to automate manual processes.