Product Support Engineer

Responsibilities

• Serve as the final escalation point for complex ELD compliance product issues post-sale
• Own the end-to-end lifecycle of product issues, coordinating with R&D for timely resolutions
• Analyze telemetry and data patterns, translating them into actionable technical narratives
• Provide technical support for compliance audits and inspections with various teams
• Drive continuous product improvements through detailed root cause analyses
• Collaborate with support and R&D teams to develop effective solutions for customer escalations
• Define success criteria and operational plans for new feature launches, ensuring team readiness

Qualifications

• B.S. in Computer Science, Engineering, or related technical field
• 6+ years in technical support, field engineering, or systems engineering with hardware-integrated products
• Familiarity with ELD regulations and compliance standards
• Exceptional customer service and interpersonal skills with the ability to influence stakeholders
• Strong written and verbal communication skills, capable of technical and conversational dialogue
• Demonstrated proficiency in translating complex technical concepts to non-technical language and working with SaaS systems
• Experience in direct customer interaction and participating in on-call support

Benefits

• Flexible working model with options for remote work
• Professional development stipend for ongoing skill growth
• Comprehensive health benefits and parental leave plans
• Performance-based variable pay and equity options for eligible employees
• Emphasis on career development in a high-growth environment