Product Support Engineer
About the role
Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior or principal level. As a Product Support Engineer, you'll play a key role in making sure complex products and systems for the defense industry remain safe, reliable, maintainable, and cost-effective throughout their entire lifecycle. You'll influence design decisions, define maintenance strategies, and manage long-term risks like obsolescence—all while ensuring technical data and documentation are accurate, clear, and user-friendly. This is a collaborative role where you'll work closely with engineers, technical writers, and program stakeholders to bridge the gap between design, sustainment, and the end user. If you are a mechanically inclined individual who enjoys working in an analytical, cross-functional setting supporting complex electromechanical products, you are encouraged to apply!
Responsibilities
- Perform logistics analyses to define spares, provisioning, and maintenance strategies.
- Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.
- Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
- Collaborate with engineering, publications, and cross-functional teams to ensure data integrity.
- Monitor and address obsolescence risks (DMSMS) throughout program lifecycles.
- Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
- Provide input for supportability, reliability, and safety analyses (LORA, FMECA, MTBF, MTTR, RAM).
- Prepare and deliver sustainment metrics, dashboards, and lifecycle sustainment plans.
- Support technical writers and artists in creating accurate maintenance manuals.
- Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.
Qualifications
- Bachelor's in Engineering, Physics, or related technical field.
- Entry-level candidates with an engineering background will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for principal level.
- Strong analytical, problem-solving, and data analysis skills; ideal prospects will have a strong mechanical inclination.
- Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure settings.
- Proficiency with Microsoft Office and collaboration platforms (SharePoint, Teams).
- Ideal candidate will have prior experience in a technical customer-facing role.
- Defense, aerospace, or related industry experience is a plus.
- This position requires individuals to be able to obtain security clearance to be considered. To obtain clearance, an individual must be a US citizen.
Pay
$30 - 55/hr
Schedule
On-Site
Benefits
- Health & Dental Insurance
- Minnesota Earned Sick & Safe Time
- Overtime Eligibility
- Weekly paychecks