Product Support Consultant, Video, gTech Ads

About the role

This opportunity will remain online based on business needs which may be before or after the specified date.

Responsibilities

• Prioritize and deliver outstanding customer service, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out projects.
• Analyze data to identify systemic improvement opportunities; own projects to lead improvements in product, technology, operational process, policy and customer awareness.
• Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving.
• Partner with our Sales, Agency, and other teams to own and continuously improve the journey, resolve issues and understand pain points.
• Share customer insights and provide recommendations to our partner teams to advocate product and process improvements, driving continuous optimization.
• Act as a primary point of contact for product-related inquiries, demonstrating an understanding of product functionalities and best practices.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience in the online media landscape.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience in a project/program management, consulting, or client-facing role.
• Ability to work flexible non-standard working hours in line with customer requirements.

Qualifications

• Minimum qualifications: Bachelor’s degree or equivalent practical experience.
• Minimum experience: 5 years.

Skills

• Deep product knowledge.
• Problem solving skills.
• Communication skills.
• Customer support.
• Project management.
• Collaborative problem-solving.
• Product expertise.
• Technical troubleshooting.
• Data analysis.
• Relationship building.
• Process improvement.
• Product advocacy.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

Pay

US: $114000 - $163000 (USD)

Schedule

N/A