Product Support Analyst - Mortgage Compliance Tech - Remote US

About the role

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Responsibilities

• Acts as a liaison between SitusAMC and SitusAMC’s clients to facilitate the delivery and implementation of SitusAMC software and configuration into client production environments.
• Receives, validates, and routes software defects internally for resolution.
• Provides training to both clients and internal team members.
• Acts within alignment of security roles.
• Document specifications (Findings, Extensions, Enhancements) and create documentation (User Guides, Release Notes, Configurations).
• Conduct Client Admin, Client End-User, and Internal trainings.
• Performs both on-site and utilizing VSD (Virtual Service Delivery).