Product Support Analyst

About the role

Bring your analytical talent to life as a Product Support Analyst in our Actuarial Department. In this fast-paced role, you will update certificate values, create tailored quotes and illustrations, and help review the formulas that underpin our products and systems. You will provide administrative support and demonstrate a commitment to continuous learning and professional growth. If you love solving problems and diving into detail, this is the place to shine.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion in assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities

• Become knowledgeable and stay current with Modern Woodmen of America offerings.
• Audit and correct certificate rates and values for administrative and sales support systems.
• Review error lists, diagnose issues, and update certificate values for select product lines.
• Respond to inquiries concerning basic certificate values from members, Home Office employees, and Field representatives.
• Prepare certificate value quotes and illustrations for Home Office departments and Field representatives for limited product lines.
• Test values, procedures and forms for new products and systems and changes to existing products and systems.
• Document product calculations and factors for reference and disaster recovery.
• Create and distribute reports as needed.

Requirements

• Bachelor’s degree required; Mathematics or Finance preferred.
• Experience in insurance industry or other financial operations preferred.
• LOMA Level 1 designation completed or willing to obtain.
• Strong analytical, mathematical, and problem-solving abilities.
• Attention to detail and accuracy.
• Effective communication skills.
• Proficiency in Microsoft Office, especially Excel (competency may be verified).

Pay

The hourly pay for this position is $22.00. The specific rate will depend on the successful candidate’s qualifications and prior experience.

Schedule

This is a full-time hybrid, non-exempt position: 37.5 hours per week (7.5 hours per day), Monday-Friday, with flexible start time between 7 a.m.-9 a.m. Hybrid positions work at least four days in office each week. New employees beginning to work in a hybrid role will be expected to work on-site for the first year. Hybrid work arrangements are subject to change at any time based on business needs.

Benefits

• Vacation, sick leave, and 11 paid holidays.
• Company-paid retirement plan.
• Matching 401(k) plan.
• Employee Impact Bonus.
• Medical, Dental, and Prescription Drug Insurance: 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums paid by the company.
• Group term life insurance.
• Long-term and short-term disability.
• Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance.
• Professional growth opportunities, including educational offerings to enhance industry knowledge.
• On-site Café (Café 1883) offering breakfast, lunch, and beverage options.

Modern Woodmen’s home office in downtown Rock Island, IL, features a beautiful plaza overlooking the Mississippi River. The Quad Cities area offers a high quality of life and cost of living, with a thriving local community, arts, festivals, and seasonal activities.