Product Support Analyst

What's the Job?

Lead support for the electronic Prep system (Prep E), ensuring system reliability and high-quality service delivery.

Support the development and enhancement of monitoring and alerting solutions using tools like DataDog, Grafana, and AWS Lambda.

Engage in proactive troubleshooting to identify root causes of system issues and implement technical improvements.

Enrich documentation and troubleshooting processes to support restaurant-level systems effectively.

Build automation tools to streamline support workflows, reduce manual effort, and enhance system stability.

What's Needed?

• 1-3 years of experience in Observability, Software Engineering, Automation, DevOps, or SRE roles.
• Strong communication, presentation, and problem-solving skills with the ability to translate business needs into technical solutions.
• Familiarity with software development principles, including SDLC and CI/CD practices.
• Basic understanding of object-oriented programming, scripting languages, and Infrastructure as Code.
• Ability to work collaboratively in a fast-paced, innovative environment.

About the Role

The Product Support Analyst will be part of the Infrastructure Support Department supporting the Front of House platform team at a leading innovator in the hospitality technology sector.

Requirements

• Experience in Observability, Software Engineering, Automation, DevOps, or SRE roles.
• Strong communication, presentation, and problem-solving skills with the ability to translate business needs into technical solutions.
• Familiarity with software development principles, including SDLC and CI/CD practices.
• Basic understanding of object-oriented programming, scripting languages, and Infrastructure as Code.
• Ability to work collaboratively in a fast-paced, innovative environment.

Qualifications

• Experience in Observability, Software Engineering, Automation, DevOps, or SRE roles.
• Strong communication, presentation, and problem-solving skills with the ability to translate business needs into technical solutions.
• Familiarity with software development principles, including SDLC and CI/CD practices.
• Basic understanding of object-oriented programming, scripting languages, and Infrastructure as Code.
• Ability to work collaboratively in a fast-paced, innovative environment.

Skills

• Observability
• Software Engineering
• Automation
• DevOps
• SRE

Benefits

• Potential for contract extension or conversion based on performance and business needs.
• Weekly Pay
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match

Pay

$31.5 per hour

Schedule

Hybrid Environment