Product Support Advisor

Job Summary

Support department to achieve company goals which includes but is not limited to: high-end customer order fulfillment, managing inventory to the lowest possible DSO. Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo).

Responsibilities

• Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions.
• Drives operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements.
• Executes recommended assortment changes and supports positive local supplier relationships.
• Execute Category Management and other initiatives within assigned categories.
• Supports Corporate core suppliers.
• Communicates with planners/suppliers/brokers/sales team/customer service.
• Manages and promotes local assortment within assigned categories to achieve company goals.
• Manages and reviews company Earned Income components.
• Works with supplier Category Captains or Advisors for focus categories as required.
• Supports inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products.
• Drives results on focus categories and supports promotional activities and selling events.
• Directs line of contact for local sales and communicates with and assists Sales on all issues.
• New item and Vendor creation.
• Manages category equities and market pricing to support pricing integrity in conjunction with RevMan team.
• Collaborates and reviews Sales and GP results of Market Cost Price changes with Revenue Management team.
• Provides market commodity/industry news and updates to the sales organization.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions.
• Experience: 3+ years of experience working within a retail, wholesale or distribution environment.
• Professional Skills: Ability to manage conflict and reach quick resolution with facts and dialogue; ability to multi-task in a fast-paced environment; ability to drive positive merchandising change; ability to work with all levels of the organization and collaborate with dotted line reporting; ability to collaborate and facilitate timely communication; ability to work cross-functionally; proactive attitude to highlight and address issues as they arise; strong written & verbal communications skills; strong organizational & planning skills; ability to execute all Merchandising standard processes; strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers; strong excel skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Travel

5%