Product Success Manager, CoCounsel Legal

About the role

The PSM is primarily responsible for driving adoption, value realization, outcomes and ROI to our CoCounsel Legal customers. The PSM is also responsible for designing, maintaining, and delivering internal and external enablement around CoCounsel Legal and its enhancements.

Responsibilities

• Manage customers to drive performance towards Thomson Reuters' strategic objectives and retention goals.
• Remove obstacles interfering with growth and retention of customers.
• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products.
• Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters.
• Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
• Develop and deliver enablement for customers in partnership to serve our digital strategy.
• Develop and deliver enablement to educate Thomson Reuters employees.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.
• Effectively partner with all relevant internal and external partners and stakeholders.
• Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately.

Requirements

You are a fit for the role of Product Success Manager if you have:

• A Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline).
• A Master's degree or J.D. is a plus.
• Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
• Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
• Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus.
• Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis.
• Understanding legal workflows, terminology, and common challenges.
• Ability to travel 25%.

Qualifications

You must have:

• A Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline).
• A Master's degree or J.D. is a plus.
• Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
• Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
• Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus.
• Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis.
• Understanding legal workflows, terminology, and common challenges.
• Ability to travel 25%.

Skills

• Curiosity
• Learning Agility
• Proactive
• Work Urgently
• Strategic Thinking
• Problem Solver
• Collaborative
• Accountable
• GenAI Systems
• AI Prompting Engineering
• Agentic Workflows
• Legal Research
• Drafting
• Analysis
• Legal Workflows
• Terminology
• Common Challenges
• Travel 25%

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Additional Benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Target total cash compensation ranges are inclusive of both base pay and any target sales incentive.

This job posting will close 07/31/2026.