Product Success Associate

About the role

This is a fast-paced, high-impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams. You will be helping our clients - primarily from legal, accountancy, consulting, and financial sectors - to get the most value from our platform, while also providing crucial feedback that shapes the product.

Responsibilities

• Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real-world problems which address user frustrations.
• Ensuring their needs are met with both efficiency and empathy.
• Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches.
• Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves.
• Contributing to Jigsaw’s reputation as a world-class support team – Your support will contribute directly to customer satisfaction and retention, ensuring our clients continue to choose Jigsaw as their go-to platform.
• To be a phenomenal Communicator - you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.
• To be a problem-solver, you thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.
• To be organised & methodical, you keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously.
• A relentless service mindset, you love helping people, anticipating needs and delivering world-class experiences to every user, client or colleague.
• A hunger for growth: You want to build a scale-up from the inside and welcome challenges. You want to grow your skillset in new ways.

Requirements

• You don’t need to be a coder, but you love to tinker with tech and keep up to date on new technical trends, experience with Azure, SQL, Web Dev tools, Terminal & CMD will be highly advantageous.

Qualifications

• To be a phenomenal Communicator - you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.
• To be a problem-solver, you thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.
• To be organised & methodical, you keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously.
• A relentless service mindset, you love helping people, anticipating needs and delivering world-class experiences to every user, client or colleague.
• A hunger for growth: You want to build a scale-up from the inside and welcome challenges. You want to grow your skillset in new ways.