Product Strategy & Operations
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more.
Responsibilities
- Own critical customer problems (such as complex labor/payroll integrations) from diagnosis through resolution, not just the analysis
- Build real relationships with customer stakeholders, from operators on the ground to executives
- Turn chaos into plans: clear workstreams, owners, dates, and a straight answer on what we're not doing yet
- Manage internal stakeholders across product, engineering, and ops to get customer issues actually fixed
- Keep everything moving. When commitments are made, you make sure they're kept
- Travel to customer sites on occasion, because some problems only make sense in person
Requirements
- 3-4 years in consulting, or a similar role where you managed demanding clients and messy problems at the same time
- Comfortable in ambiguity: you can walk into a situation with incomplete information and leave with a plan. You thrive in environments where you have to operate with organized chaos
- Strong written and verbal communicator, especially when the news is bad
- Analytical enough to find the real story in the data, skeptical enough not to trust the topline
- You'd rather own an outcome than a task
Location
This is an onsite role based in our San Francisco office. If you're not in the Bay Area but willing to move, we're open to relocation.
Pay
Compensation Range: $120K - $160K