Product Strategist

About the role

Promise is seeking a user and performance-obsessed Product Strategist to lead the strategy and development of our flagship product, PromisePay, a flexible payments platform for utilities and government agencies.

Responsibilities

• Lead PromisePay Enrollment Experience - Own the end-to-end user journey for enrolling in PromisePay payment plans. Identify and eliminate friction points that prevent billpayers from completing enrollment, with a focus on accessibility, trust, and usability.
• Partner closely with Design and Engineering to deliver fast, intuitive, mobile-first experiences that drive higher conversion rates.
• Improve Plan Performance - Design and launch features that boost repayment rates, reduce drop-offs, and increase recovery of missed payments. Use behavioral data and A/B testing to understand what drives plan success and implement interventions that support sustained repayment.
• Collaborate with utility and government partners to ensure product features align with regulatory, compliance, and operational needs. Translate partner feedback and policy constraints into actionable product requirements that improve client outcomes — including higher revenue recovery and customer satisfaction.
• Use analytics platforms like Amplitude, Mixpanel, or Fullstory to track and improve key metrics such as enrollment conversion, payment completion rates, and user satisfaction. Work closely with the Data and CX teams to identify insights that inform roadmap priorities and growth strategies.
• Ensure all payment experiences adhere to privacy, compliance, and ethical standards, maintaining Promise’s commitment to dignity, transparency, and trust. Partner with Engineering and Legal to ensure compliance with PCI DSS, privacy regulations, and local government requirements.

Requirements

• 3–8 years of product management experience, ideally in FinTech, payments, or utilities.
• Proven track record of improving user flows, driving measurable product outcomes, and launching customer-facing features in complex environments.
• Strong analytical and data-driven mindset, with experience leveraging metrics to make decisions and demonstrate impact.
• Excellent communication and collaboration skills, with the ability to translate between business, technical, and partner contexts.
• Experience working cross-functionally with engineering, design, operations, and partner-facing teams.
• Willingness to travel up to 25% to customer or partner sites.

Qualifications

• Nice to Have: Experience with regulated utilities, municipalities, or government programs. Familiarity with compliance and privacy standards in payments (e.g., PCI DSS, SOC2, HIPAA). Experience designing for low-income, underbanked, or public-sector populations.

Skills

• User experience (UX) design and development.
• Data analysis and interpretation.
• Collaboration and stakeholder management.
• Technical understanding of utility and government IT environments.

Benefits

Promise offers equity for all employees, 100% paid health coverage, hybrid work, and self-managed FTO with 12 paid holidays. The Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable laws regarding reasonable accommodations for qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs.

Pay

Competitive salary and benefits package.

Schedule

Hybrid work schedule, with the option to work remotely up to 50% of the time.