Product Specialist, Pharmacy Automation - Overnight Resident Tech - New York City, NY

Responsibilities

• System Status Reviews / Updates:
  • Verify that the three core processes (Packaging, Dispensing, and Returns) are operational.
  • If a temporary reconfiguration is required due to ongoing troubleshooting:
    • Provide a brief impact statement (what changes are required, anticipated impact on throughput/SLA, expected duration).
    • Coordinate and assist with the reconfiguration steps as instructed by the responsible engineer; will not execute technical repair tasks.
    • Communicate changes to the shift, update the ops board/log, and schedule a time to revert.
• Open Case / Issue Reviews:
  • Check sources: Local ops log, customer service portal/ticket queue (Salesforce), and any active workaround notices.
  • For each open item:
    • Confirm owner, ETA/next action, and whether a mitigation is in place (e.g., reroute, manual label process).
    • Update visibility: Summarize current operating conditions and open risks with pharmacy supervisor / shift manager; flag items that could affect cartfill or service windows.
• Alarm History Reviews (last 24 hours):
  • Scan alarm/event logs for each system; classify items as Informational / Warning / Critical.
  • Validate closure: For any non-informational alarm, confirm the resolution step is documented (e.g., cleared by operator workflow) and no recurrence is present at check time.
  • Escalate as needed:
    • Immediate escalation to Field Service or Customer Service if a critical alarm is active or is recurring, and whether it requires consistent pharmacy staff interaction to clear.
    • Standard escalation for persistent warnings that jeopardize production timing or quality.
  • Record evidence: Note screenshot/ID, time observed, and the person/team engaged.
• Responsible for oversight of all Swisslog Healthcare systems, including monitoring, troubleshooting, and coordination with Customer Care for escalations.
• Provide training and education for pharmacy and hospital staff on equipment use, updates, and best practices, as directed by hospital management, within the allocated onsite hours.
• Provide guidance on daily maintenance and operational workflows to ensure reliability.
• Conduct anomaly reporting and communicate next steps for resolution.
• Provide performance reporting, including activity summaries and system performance insights, on a regular basis.
• Coordinate with Swisslog Healthcare teams for updates, enhancements, and issue resolution.

Requirements

• Associate's Degree from a Technical or Vocational School.
• Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience.
• 3+ years experience working in a pharmacy, and prior experience using pharmacy automation equipment.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• PC Computer software and hardware literate / Windows Application experience.
• Must be a self-starter, well organized, and be able to work independently without supervision.

Desirable, but not Essential: Experience working in a mission-critical, on-call environment.

Eligibility Requirements: This is an OVERNIGHT SHIFT, 8:00pm to 4:00am, Monday–Friday.

Pay

Base salary range for this position is $68,000 – $72,000, plus overtime and differential pay where applicable. Salary will be commensurate with experience and skillset.

Benefits

• Comprehensive benefits package including medical / dental / vision insurance
• Tuition reimbursement
• Disability insurance
• 401k matching (up to 8%)