Product Specialist, CoCounsel - TAAP Key Accounts

About the role

Serve as a trusted product expert for CoCounsel, supporting Key Account clients in the Tax, Audit and Accounting Professionals (TAAP) segment. Partner closely with Key Account Managers and Customer Success Managers to support pre-sales, post-sale, renewal, and expansion activities. Deliver tailored product demonstrations, deep-dive sessions, and enablement experiences aligned to customer workflows and business outcomes. Help clients drive adoption, confidence, and measurable value from CoCounsel by enabling advanced and complex use cases. Translate generative AI capabilities and product functionality into clear, practical insights for technical and non-technical audiences. Participate in customer conversations, including senior and executive-level discussions, to articulate product value and differentiation. Act as the voice of the customer, gathering feedback, identifying patterns, and sharing insights with Product and Engineering teams. Support go-to-market initiatives, product launches, and targeted customer programs focused on CoCounsel within TAAP.

Responsibilities

• Support Key Account clients in the Tax, Audit and Accounting Professionals (TAAP) segment.
• Partner with Key Account Managers and Customer Success Managers to support pre-sales, post-sale, renewal, and expansion activities.
• Deliver tailored product demonstrations, deep-dive sessions, and enablement experiences aligned to customer workflows and business outcomes.
• Help clients drive adoption, confidence, and measurable value from CoCounsel by enabling advanced and complex use cases.
• Translate generative AI capabilities and product functionality into clear, practical insights for technical and non-technical audiences.
• Participate in customer conversations, including senior and executive-level discussions, to articulate product value and differentiation.
• Act as the voice of the customer, gathering feedback, identifying patterns, and sharing insights with Product and Engineering teams.
• Support go-to-market initiatives, product launches, and targeted customer programs focused on CoCounsel within TAAP.

Requirements

• Experience in a customer-facing, consultative, or product-focused role such as Product Specialist, Solutions Consultant, Customer Success, or similar.
• Proven ability to explain complex or technical concepts clearly and confidently.
• Experience supporting Strategic or enterprise customers with sophisticated needs.
• Strong collaboration skills and comfort working across Sales, Product, Engineering, and Customer teams.
• Intellectual curiosity and enthusiasm for AI-enabled, SaaS, or workflow-driven products.
• Confidence engaging with senior stakeholders and adapting messaging to different audiences.
• Familiarity with generative AI solutions and responsible AI concepts.
• Experience in B2B SaaS environments.

Qualifications

• Experience in a customer-facing, consultative, or product-focused role such as Product Specialist, Solutions Consultant, Customer Success, or similar.
• Proven ability to explain complex or technical concepts clearly and confidently.
• Experience supporting Strategic or enterprise customers with sophisticated needs.
• Strong collaboration skills and comfort working across Sales, Product, Engineering, and Customer teams.
• Intellectual curiosity and enthusiasm for AI-enabled, SaaS, or workflow-driven products.
• Confidence engaging with senior stakeholders and adapting messaging to different audiences.
• Familiarity with generative AI solutions and responsible AI concepts.
• Experience in B2B SaaS environments.

Skills

• Customer-facing, consultative, or product-focused role experience.
• Ability to explain complex or technical concepts clearly and confidently.
• Experience supporting Strategic or enterprise customers with sophisticated needs.
• Strong collaboration skills and comfort working across Sales, Product, Engineering, and Customer teams.
• Intellectual curiosity and enthusiasm for AI-enabled, SaaS, or workflow-driven products.
• Confidence engaging with senior stakeholders and adapting messaging to different audiences.
• Familiarity with generative AI solutions and responsible AI concepts.
• Experience in B2B SaaS environments.

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Pay

The base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.

Schedule

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.