Product Specialist Advisor

About the role

A Product Specialist Advisor works directly with customers to determine specialized product needs and services, provides price estimates for designated installations, and collaborates with the sales and service teams to ensure high customer satisfaction.

Responsibilities

• Daily interaction with customers to promote specialized product needs and installations
• Review each job for proper sizing, colors, placement, and prior to scheduling installation
• Maintain and update prepayment logs and keep customers apprised of work progress
• Schedule installation appointments with designated service staff members
• Monitor daily parts traffic and receive parts for installations
• Inspect vehicles to ensure proper parts are ordered
• Provide excellent overall customer service
• Maintain a safe and clean work area for customers and coworkers
• May cross-train to perform other duties as necessary

Requirements

• High School diploma or GED equivalent preferred
• At least one year of sales experience is preferred
• At least one year of previous RV or camping product experience is preferred but not required
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow-up skills
• Knowledge of Service Department procedures and policies is preferred
• Valid driver’s license required
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
• Periods of standing, stooping, crawling, and bending

Pay

A reasonable estimate of the total annual compensation range (base pay + variable compensation) is $45,000 – $60,000 or more. This is a commission-based role with uncapped commissions.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On-the-job training opportunities
• Comprehensive benefit package including medical, dental, and vision (for full-time associates)
• Access to dental & vision coverage (for part-time associates)