Product Solutions Consultant, Commerce, Shopping

About the role

This opportunity will remain online based on business needs which may be before or after the specified date.

Responsibilities

• Deliver outstanding customer service, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Analyze data and insights to identify systemic improvement opportunities; own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
• Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving.
• Share insights and provide recommendations to our partner teams to advocate product and process improvements.
• Partner with our Sales, Agency, and other cross-functional partners to own and continuously improve the journey.
• Drive team culture and success among a globally dispersed team.
• Demonstrate mentorship and leadership across the team.
• Act as a primary point of contact for product-related inquiries, demonstrating a deep understanding of product functionalities.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience in the online media landscape.
• Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features.

Pay

US: $114,000 - $164,000 (USD) + 15% bonus target + equity + benefits