Product Solutions Consultant

Platform Solutions Consultants

A Brief Overview
Platform Solutions Consultants deliver comprehensive and professional support to both external and internal customers by providing standard and tailored solutions using the company's platform and technology services.

Responsibilities

• Analyze client business needs to determine optimal configuration of TriNet’s solutions.
• Provide advanced client-level support to achieve client satisfaction.
• Collaborate closely with engineering, sales, marketing, and support to ensure thorough product deployment and adoption.
• Support the creation and rollout of new product features and enhancements.
• Deliver tailored reporting solutions and accounting system integration support, serving as a resource for reporting and analytics tools.
• Engage in strategic and tactical discussions with customers to recommend best practices for reports, general ledger integrations, and seamless technology integrations.
• Work with customers’ IT teams and third-party vendors to define and implement integrations that meet client needs.
• Act as the customer and service liaison, articling user needs for new and enhanced platform features, products, and defect management.
• Support client meetings and discussions related to escalated or advanced platform, product, reporting, analytical, or integration needs.
• Affiliate in User Acceptance Testing (UAT) activities for upcoming platform and product releases.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree preferred.
• Typically 2+ years required.

Skills And Abilities

• Understanding of the PEO (Professional Employer Organization) industry, concept, and co-employment advantages/benefits. (Advanced proficiency)
• Strong analytical, reporting, and integration skills. (Intermediate proficiency)
• Excellent verbal and written communication skills. (Advanced proficiency)
• Strong account management, business acumen, and ability to communicate with employees at all levels. (Intermediate proficiency)
• Strong organization and time management skills. (Intermediate proficiency)
• Commitment to high professional ethical standards and a diverse workplace. (Intermediate proficiency)
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities. (Intermediate proficiency)
• Demonstrated strength in issue management and customer relationship skills. (Intermediate proficiency)
• Proficient in Microsoft Office Suite. (Intermediate proficiency)

Licenses and Certifications

• Preferred: Certified Project Management Professional (PMP)-PMI
• Preferred: Certified Payroll Professional (CPP)-APA
• Preferred: Six Sigma Green Belt Certification

Travel Requirements

Minimal

Work Environment

Work in clean, pleasant, and comfortable office or home setting.

Company Information

• TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs).
• We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses.
• Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
• TriNet has a nationwide presence and an experienced executive team.
• The company's stock is publicly traded on the NYSE under the ticker symbol TNET.
• If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Equal Opportunity Employer

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

Application Instructions

Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904