Product SME - Workers Compensation

About the role

The role is an opportunity to bring judgment into technology. You'll partner with Product, Engineering, Analytics, and Claims Operations to turn the realities of claims handling into better products.

Responsibilities

• Translate claims expertise into product requirements, workflows, edge cases, and decision frameworks.
• Connect the medical, operational, regulatory, and financial picture.
• Shape how claim information is captured and structured, then improve the workflows, reporting, automation, and product experiences built from it.
• Partner across Product, Engineering, Analytics, Claims Operations, Finance, Customer Success, and Leadership to address root causes and drive improvements.
• Prioritize changes that improve claim outcomes—not just workflow activity.
• Serve as a trusted internal authority on Workers’ Compensation claims.

Requirements

• Deep, hands-on Workers’ Compensation claims experience, ideally as a field or desk adjuster, examiner, supervisor, or claims leader at a P&C carrier, TPA, or Workers’ Compensation focused organization.
• Strong knowledge of the full claim lifecycle: FNOL, investigation, compensability, medical management, indemnity, wage calculation, reserving, return to work, settlement, and closure.
• Familiarity with jurisdictional complexity and the judgment to balance consistency, compliance, claimant outcomes, and business performance.
• A demonstrated ability to evaluate complex workflows, identify root causes, and distinguish meaningful improvements from cosmetic ones.
• Comfort owning ambiguous, high-leverage work with significant operational and financial impact.
• Curiosity about how automation and AI can improve claims workflows—paired with the judgment to know where human expertise, documentation, and controls still matter.

Qualifications

• BS/BA degree in a related field.
• 5+ years of relevant experience in Workers’ Compensation claims.
• Experience with claims systems and tools.
• Excellent communication and collaboration skills.
• Ability to manage ambiguity and prioritize tasks effectively.

Skills

• Understanding of Workers’ Compensation laws and regulations.
• Ability to analyze complex data and make informed decisions.
• Strong problem-solving and critical thinking skills.
• Effective written and verbal communication skills.
• Experience with project management tools and methodologies.

Benefits

• Competitive Compensation: Competitive salary and equity packages for all employees.
• Healthcare Plan: Platinum medical, dental, and vision.
• Free life insurance: Including long-term disability & short-term disability.
• Unlimited PTO: Uncapped vacation days & paid holidays.
• Maternity & paternity leave.
• 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute.
• WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks.
• Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses.
• Team events & Offsites: We're remote, but we regularly get together.