Product & Sales Enablement Trainer

About Us

ManhattanLife Insurance and Annuity Company was founded in 1850, making it one of the oldest and most reliable health and life insurance companies in the country. With over 175 years of successful operation, ManhattanLife is headquartered in Houston, TX, and continues to grow with multiple office locations nationwide.

About the Role

The Product & Sales Enablement Trainer will play a critical role in supporting the growth and expansion of ManhattanLife's Individual Life & Health distribution. This position is responsible for designing, developing, and delivering engaging training programs that equip agents, brokers, and internal teams with the knowledge, tools, and confidence needed to successfully market and sell ManhattanLife products. The ideal candidate is an experienced trainer who understands the insurance sales process, thrives in front of an audience, and requires minimal direction to build and maintain a best-in-class training program.

Responsibilities

• Design, build, implement, and continuously improve ManhattanLife's comprehensive Life & Health product training program with minimal supervision.
• Conduct engaging instructor-led virtual and in-person training sessions for agents, brokers, agencies, and internal associates.
• Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process.
• Create and maintain high-quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on-demand learning resources.
• Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions.
• Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge.
• Manage the product training calendar, coordinate training requests, schedule sessions, and communicate upcoming educational opportunities.
• Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements.
• Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives.
• Deliver training sessions and educational materials in both English and Spanish to support bilingual distribution partners.
• Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve ManhattanLife's training program.
• Perform other tasks and duties as assigned.

Requirements

• Bachelor's degree in Business, Education, Communications, Marketing, or a related field.
• Bilingual proficiency in Spanish.
• At least 3 years of professional training, sales enablement, adult education, or instructional design experience.
• Previous experience in the Life & Health insurance industry is strongly preferred.
• Demonstrated experience independently building and managing training programs from concept through execution.
• Strong understanding of insurance sales processes and producer distribution channels.
• Excellent presentation, facilitation, and public speaking skills.
• Experience developing engaging learning materials using Microsoft Office and modern presentation platforms.
• Comfortable presenting virtually using WebEx, Microsoft Teams, Zoom, or similar technologies.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

Skills

• Exceptional interpersonal and relationship-building skills.
• Energetic, outgoing, and engaging personality with a passion for teaching and developing others.
• Ability to simplify complex insurance concepts into clear, easy-to-understand training.
• Strong understanding of consultative selling and producer development.
• Highly self-motivated and capable of working independently with minimal supervision.
• Creative thinker who enjoys developing new educational content and improving existing programs.
• Strong written and verbal communications skills in both English and Spanish.
• Excellent time management and organizational abilities.
• Ability to quickly adapt to changing products, priorities, and business initiatives.
• Comfortable presenting to audiences ranging from individual agents to large national webinars.
• Proficient in Microsoft Office Suite and presentation software.

Travel

This position requires approximately 10% travel, including agency visits, sales meetings, conferences, and industry events.

Professional Development

• Establish annual objectives for professional growth.
• Keep pace with developments in product and operational processes.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Benefits

• Attractive employee benefits starting day one, including immediate coverage under health, dental, and vision plans.
• Flexible schedules, including shortened hours on Fridays.
• Free parking.
• Company-wide events.
• Professional development opportunities.
• Company-wide wellness program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Regularly required to stand, walk, use hands to finger, handle or feel objects, type, and use a mouse.
• Required to sit for extended periods of time.
• May require lifting, pulling, or moving items weighing upwards of 10 pounds related to office or desk supplies.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly works in an office environment.
• Routinely uses standard office equipment such as computers, phones (via WebEx and physical phone while in office), and photocopiers when necessary.