Product & Research Operations Manager, Voice Library

About the role

This role sits at the intersection of product operations, vendor management, and creative production, and directly impacts model quality, customer outcomes, and revenue.

Responsibilities

• Own library health and quality: audit the existing library, remediate issues, and build the quality bar, recurring audit cadence, and issue-reporting workflows that keep standards high as the library grows
• Build systems to measure library gaps across use cases, personas, and locales, then design and execute a sourcing strategy to fill them
• Run formal procurement processes end to end, from proposal formation and benchmarking through negotiation and SLAs, expanding our vendor ecosystem beyond current channels
• Build scalable voice production pipelines in partnership with our voice production team, translating applied research insights into a continually rising quality bar
• Own bespoke voice sourcing for enterprise customers: source, produce, and deliver custom voices with clear SLAs, working with GTM and CS to turn them into reference wins and expansion revenue
• Make the library discoverable for GTM and CS through recommendation tooling and self-serve collateral
• Own voice royalties and payouts, including talent payments, tracking, and auditable documentation, in partnership with Finance and Legal

Requirements

5+ years in operations, management consulting, or product at a high-growth technology or AI company

You've stood up a function or program from scratch and turned ambiguity into repeatable process

Strong vendor and contractor management experience across sourcing, scoping, SLAs, and quality oversight

High autonomy and a bias toward shipping; you own problems end to end from insight through execution

Strong cross-functional communication; you can influence without authority across Research, Product, GTM, and CSS

Sound voice and audio judgment; you can assess quality and accent correctness and articulate what separates a bar-raising voice from a generic one

Comfort building lightweight tooling and using AI tools to scale operations without linear headcount growth

Nice to have: Experience with audio, speech, or voice technology

Experience running marketplace, catalog, or data operations programs

Founder experience

Qualifications

Highly autonomous and results-driven

Excellent communication skills

Ability to manage multiple projects simultaneously

Experience with vendor management and procurement processes

Strong understanding of audio and voice technology

Experience with data analytics and reporting

Skills

• Vendor and contractor management
• Procurement processes
• Scoring and benchmarking
• Quality assurance
• Audio and voice technology
• Data analytics and reporting

Benefits

Competitive base salary alongside attractive equity package

Health Insurance: Fully covered medical insurance along with dental and vision for you and your family

Parental Leave: 9 weeks paternity & 12 weeks maternity leave

401(k)

Commuter Allowance: A monthly stipend to help you get to and from the office

Flexible PTO: Take as much time as you need to recharge your batteries

Meals & Snacks: Lunch, dinner and plenty of snacks, provided daily

Your own personal Yoshi