Product Recall Customer Support

Responsibilities

• Conduct in/outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Provide customer feedback to corporate teams
• Use of SAP
• General clerical duties including: photocopying, fax, and mailing
• Perform research to schedule remediation trips for recalls.

Job Requirements

• Excellent customer service
• Strong phone presence
• Attention to detail
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills
• Use of Microsoft Office; Outlook, Excel, Microsoft Word
• Polite and professional phone demeanor
• Ability to stand for long periods of time, bend, kneeling, and some lifting of equipment may be required of up to 50 pounds