Product Quality Technician

Rently is looking for a detail-oriented Product Quality Technician to join our team and support engineering projects across our smart home product line. This role ensures the quality and reliability of our hardware and service offerings through rigorous quality control and comprehensive testing.

Responsibilities

• Utilize incoming quality control checks and best practices to ensure all products and service offerings meet Rently’s standards.
• Execute detailed test plans for smart home-based devices and associated software applications to identify defects or functional issues.
• Work in conjunction with hardware and software engineering teams to test both new prototypes and certified products.
• Assist the Operations team in preparing and fulfilling orders to ensure technical accuracy and timely delivery.
• Use precision tools to handle, inspect, and repair consumer electronics as required during the testing process.
• Accurately record testing results and quality findings to help improve future product iterations and software updates.
• Escalate critical hardware defects or significant software bugs to the Engineering Lead or Quality Manager.

Requirements

• Proven experience working with computers and smart devices.
• Hands-on experience with precision tools and repairing consumer electronics.
• Proficiency in productivity software suites (Microsoft Office, Google Workspace, etc.).
• Basic familiarity with graphic design or editing software.
• Strong attention to detail and a fundamental understanding of consumer-based hardware and software.
• Ability to multitask effectively and work both independently and as part of a team.

Preferred Qualifications

• Recent or upcoming college graduate in a technical field or a motivated career-switcher.
• Passion for smart home technology and the IoT industry.
• Eagerness for a long-term career in technology and software applications.

Success Metrics

• Accuracy of Testing: Precision in identifying hardware and software defects during quality control.
• Operational Support: Timeliness and accuracy in assisting the Operations team with technical fulfillment needs.
• Documentation Quality: Clarity and detail of reports provided to hardware and software teams following device tests.
• Learning Agility: Demonstrated progress in mastering Rently's evolving smart home technology and internal software applications.
• Team Contribution: Active participation in team meetings and collaborative troubleshooting efforts.

Success in this role is defined by a commitment to product excellence and technical curiosity. A successful Product Quality Technician acts as a guardian of the customer experience, ensuring every device shipped works as intended. By meticulously testing Rently’s hardware and software, you provide the engineering team with the data needed to keep Rently at the forefront of the smart home revolution.

Pay

For applicants located in California, the expected base salary range for this full-time role is $21.00–$25.00 hourly. Final compensation depends on factors such as candidate experience, skills, location, and relevant qualifications. Salary ranges may vary for candidates located outside of California.

Benefits

• 75% monthly coverage of medical, dental, vision, disability, and life insurance premiums via Anthem Blue Cross (2 HMO and 2 PPO options available). Coverage extends to employee, spouse, registered domestic partner, and dependent children.
• FSA, STD, LTD, and other voluntary plans available.
• 401k with 3% Rently match.
• Paid time off and sick time off.
• Partial gym membership reimbursement.
• Partial pet insurance reimbursement.
• Career growth and professional development opportunities.
• Work-related travel opportunities (dependent on role).
• Company gatherings and team events.