Product Quality & Installation Manager (Wallcovering)

What You’ll Be Doing

• Gather and analyze product feedback from frontline teams, CRM cases, customer inputs, and installer communities
• Audit customer-facing product touchpoints including showrooms, digital tools, and installation materials
• Create and deliver clear product quality insights and reports to key stakeholders and leadership
• Research industry standards and best practices related to product performance, specifications, and education
• Write and maintain clear, accurate installation and care instructions for all new product launches
• Update documentation post-launch based on real-world customer and installer feedback
• Manage documentation workflows tied to product launches to ensure deadlines are met
• Ensure smooth handoff of updated documentation to internal teams
• Conduct and document product test installations, including wall preparation, tools, primers, adhesives, and techniques
• Capture detailed documentation through photos and video related to installation testing and packaging performance
• Evaluate early-stage designs against experience-focused criteria such as ease of installation, durability, and performance
• Serve as the primary point of contact for installer consultants and field expertise
• Process and continuous improvement
• Continuously improve product quality and installation processes to reduce claims, complaints, and customer accommodations
• Partner with product development, design, supply chain, CX, and claims teams to resolve issues and improve outcomes
• Identify inconsistencies in specifications or sales tools and drive cross-functional correction
• Support claims and CX teams with data, documentation, and tools to improve resolution and customer experience
• Manage related projects using the PJ project management methodology to ensure on-time, on-budget delivery

What We’re Looking For

• Background in textile science, textile engineering, textile design, or textile development preferred
• Experience with wallcoverings and/or wallcovering installation strongly preferred
• Strong understanding of textile properties, tolerance measures, supply chains, and end-user applications
• Ability to translate customer and installer feedback into actionable product and process improvements
• Excellent written and verbal communication skills with strong attention to detail

Physical Requirements

• Ability to lift, carry, and handle materials up to 50 lbs including rolls of wallpaper, ladders, and installation supplies
• Ability to stand, kneel, bend, and reach overhead during installation testing
• Strong hand-eye coordination and ability to work with fine details, patterns, and color alignment
• Comfortable working with tools, adhesives, and materials using appropriate safety equipment

Why Phillip Jeffries?

• Committed to creating an environment with opportunities to grow personally and financially
• Extending a rich benefits package to care for our most valuable assets, our team
• Compensation & Benefits: Base salary range, annual bonus program, retirement savings plan, health & well-being, workplace perks & culture

Phillip Jeffries is an Equal Opportunity Employer

• Committed to diversity, inclusion, and equality in the workplace