Product Quality Assurance Agent (Remote - Alabama residents)

About The Role

Location: Remote – Alabama residents
What To Expect: As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our clients maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required!

What You'll Do

• Receive calls from dealers
• Gather and document information
• Effectively and efficiently deliver resolutions using defined processes and applications
• Meet quality and productivity targets by:
  • Having a good understanding of project operations and workflow processes
  • Delivering services that meet those goals
  • Offering timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed)
• Keep a positive and upbeat attitude

Skills For Success

• Strong computer navigation and typing skills
• Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
• Excellent interpersonal and listening skills

Eligibility Requirements

• Ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Proven success in a relevant / related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time
• Able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Alabama resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b)

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy