Product Portfolio Operations Manager - Strategy, Governance & Enablement, Infrastructure Platforms Client Solutions

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a foundational member of the Infrastructure Platforms Client Solutions (IPCS) Ops Enablement & Transformation team, you will implement connectivity strategies across the product space and create structures that enhance coordination in our product line.

Responsibilities

• Work across products to ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives.
• Enable operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices.
• Drive adaptation and modification of the product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized.
• Implement a product-level collection strategy consisting of controls, financials, and resourcing needs.
• Drive execution of IPCS operating rhythm, governance forums, and leadership priorities.
• Lead planning and execution of leadership forums, strategic reviews, offsites, and executive communications.
• Partner with leadership to shape strategic priorities, annual planning processes, and organizational initiatives.
• Develop leadership materials, presentations, communications, and decision-support content.
• Support change adoption, organizational readiness, and execution of key strategic initiatives.
• Lead people enablement, culture, recognition, learning, and engagement programs.
• Coordinate cross-functional efforts across HR, Finance, Transformation, and Business Management partners to support leadership objectives through stakeholder alignment, structured execution, and effective follow-through.

Requirements

• 5+ years of experience or equivalent expertise in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Experience operating within the product development life cycle and agile methodologies.
• Demonstrated proficiency in executive communications, governance, business planning, leadership support, and organizational initiatives.
• Strong organizational and program management skills, with the ability to manage multiple priorities, coordinate complex deliverables, and drive execution across competing demands.
• Proven ability to develop executive-level materials, drive change adoption, support organizational initiatives, and translate complex information into clear, actionable insights.
• Advanced stakeholder management and influencing skills, establishing trusted relationships and driving alignment across leadership, business, and partner organizations.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.