Product Owner Sr

About the role

We’re looking for a Senior Product Owner who is a highly skilled, versatile, dedicated subject matter expert to directly contribute to the success of the Business Systems Technology team’s objectives and goals. The ideal candidate will engage stakeholders, customers, and employees across all groups and levels to enhance and implement a robust and effective set of enterprise customer service tools. This role requires a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. The Product Owner will serve as the owner of their assigned capability, driving prioritization and execution to deliver desired experiences and business outcomes.

Responsibilities

• Be the product owner for the capabilities delivered through the Salesforce platform.
• Develop, track, and report KPIs to monitor the effectiveness of the capabilities.
• Develop strategies and plans to drive end-user adoption and optimization.
• Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value, and sets the vision for the capabilities.
• Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
• Provide work assignments to the Business Analysts supporting the associated development teams.
• Work with many internal teams to develop a unified and exceptional customer experience and user experience.
• Participate in feature assessment, requirements gathering, and documentation.
• Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated.
• Communicate product and user experience requirements to development and technology teams.
• Develop and maintain key stakeholder relationships and communicate progress and evolution of the product roadmap.
• Stay informed of initiatives, evolving strategies, and company vision.
• Act independently with little direction to understand and continually optimize the customer and user experience, anticipating future needs as well as current needs.
• Collaborate with Cybersecurity for privacy and risk management considerations.
• Research and investigate emerging technologies, best practices, and tools to continuously improve the capabilities.
• Conduct periodic assessments of the capability maturity and performance against business objectives.
• Provide education, counsel, and advice on internal projects and opportunities as appropriate.
• Design and drive all aspects of sprint management to complete internal customer requests within the required timeline without sacrificing quality.

Requirements

• Bachelor’s degree plus 6-10 years related experience or equivalent combination of education and experience.
• 5+ years’ experience as a Product Owner or Program Manager.
• Experience with Service Cloud, Experience Cloud, or Certinia.
• Strong understanding of the Salesforce platform.

Skills

• Evidence of strong analytical skills, problem-solving, and strong logical thinking.
• Proven ability to document requirements, issues, and outcomes.
• Strong verbal communication and presentation skills.
• Ability to clearly articulate business objectives and manage large group discussions, including with senior and executive management.
• Positive attitude with a drive and capacity to learn quickly, collaborate, negotiate, and persuade while maintaining positive relationships.
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure.
• Strong team player, especially in high-pressure, fluid situations.

Benefits

Dayforce offers excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. We encourage personal and professional growth and provide opportunities for community impact, including volunteer days and our charity, Dayforce Cares. Our focus is on supporting you to thrive both in your career and personal life.