Product Owner - ServiceNow

What will you do?

• IDENTIFY PRODUCT TEAM GOALS: Collaborates with key stakeholders to define goals and create an execution plan for development projects, focusing on outcomes rather than solutions.
• WORKS WITH BUSINESS AND TECHNICAL TEAMS TO ESTABLISH AND VALIDATE REQUIREMENTS THROUGHOUT DEVELOPMENT PROCESS: Clearly expresses user needs in the form of product requirements to the team.
• TRANSLATES PRODUCT INITIATIVE REQUIREMENTS TO FUNCTIONAL TEAM MEMBERS BY DEFINING USER STORIES FOR THE TEAM: Maintains and applies understanding of work process dependencies into functional requirements.
• DRIVES PRODUCT RELEASE PLANNING AND SETS EXPECTATIONS FOR DELIVERY OF NEW CAPABILITIES, FEATURES, AND FUNCTIONALITIES: Creates the overall sprint release plan with input from the team.
• REFINE, PRIORITIZE, AND SEQUENCE THE PRODUCT BACKLOG BASED ON CHANGES, TEAM PROGRESS, AND CUSTOMER AND/OR STAKEHOLDER FEEDBACK: Refine, prioritize, and sequence the product backlog based on changes, team progress, and customer and/or stakeholder feedback.
• PROVIDES OVERALL LEADERSHIP, GUIDANCE, AND SUPPORT OF SOFTWARE PRODUCT DELIVERY TEAM(S): Provides overall leadership, guidance, and support of software product delivery team(s).
• WORKS WITH SCRUM MASTERS AND TECHNICAL LEADS TO HELP DIRECT, MOTIVATE, AND GUIDE THE DELIVERY TEAM(S): Works with Scrum Masters and Technical Leads to help direct, motivate, and guide the delivery team(s).
• WORKS WITH BA/QA PROFESSIONALS TO SUPPORT THE DEVELOPMENT OF PROJECT TEST PLANS, TEST SCRIPTS, AND THE ORGANIZATION OF TESTING EFFORTS FOR THE TEAM: Works with BA/QA professionals to support the development of project test plans, test scripts, and the organization of the testing efforts for the team.
• PREPARE AND MAINTAIN THE PROJECT PLANNING/SPRINT PLANNING TOOLS SUCH AS MILESTONE PLANS, RESOURCE ALIGNMENT MAPS, BURNDOWN CHARTS, AND THE NECESSARY BACKLOG STORIES SO THAT TEAMS HAVE ADEQUATE VISIBILITY AND INFORMATION ON WORK THAT IS PLANNED AND HOW THE WORK IS PROGRESSING: Prepares and maintains the project planning/sprint planning tools such as milestone plans, resource alignment maps, burndown charts, and the necessary backlog stories so that teams have adequate visibility and information on work that is planned and how the work is progressing.
• AID IN AGILE CEREMONIES: ALONG WITH SCRUM MASTER, LEADS VARIOUS AGILE ACTIVITIES AND CEREMONIES INCLUDING DAILY STAND-UPS, STORY REVIEW, RELEASE AND SPRINT PLANNING SESSIONS, STATUS MEETINGS, SPRINT REVIEWS, DEMOS, AND RETROSPECTIVES: Along with Scrum Master, leads various Agile activities and ceremonies including daily stand-ups, story review, release and sprint planning sessions, status meetings, sprint reviews, demos, and retrospectives.
• MAY ASSIST SCRUM MASTER TO HELP MITIGATE IMPEDIMENTS IMPACTING THE SUCCESSFUL TEAM COMPLETION OF ITS GOALS: May assist Scrum Master to help mitigate impediments impacting the successful team completion of its goals.
• OVERSEES AND MANAGES SPRINT SCOPE, TIMELINE, QUALITY, GOALS, AND DELIVERABLES THAT SUPPORT BUSINESS GOALS: Oversees and manages sprint scope, timeline, quality, goals, and deliverables that support business goals.
• WORKS CLOSER WITH AND ENSURES REGULAR COMMUNICATION WITH PROGRAM AND PORTFOLIO MANAGERS, INTERNAL STAKEHOLDERS, PROJECT SPONSORS, AND OTHER TECHNOLOGY TEAMS TO ENSURE SMOOTH ON-BRIDGE OF WORK: Works closely with and ensures regular communication with Program and Portfolio Managers, internal stakeholders, project sponsors, and other technology teams to ensure smooth on-boarding of work.
• ACTIONS AS A COORDINATION AND FACILITATION POINT FOR ORGANIZING WORK EFFORTS: Acts as a coordination and facilitation point for organizing work efforts.

Who would excel in this role?

• EXPERIENCE WITH BUSINESS ANALYSIS OR PROJECT MANAGEMENT
• ITIL CERTIFICATION OR FORMAL PROFESSIONAL EXPERIENCE
• PREVIOUS EXPERIENCE IN IMPLEMENTING SERVICENOW OR ADDITIONAL MODULES ON ITS PLATFORM
• FAMILIARITY WITH CONTINUOUS DELIVERY AND CONTINUOUS INTEGRATION
• INSURANCE INDUSTRY AND PRODUCT KNOWLEDGE