Product Owner, Personal Lines

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

Responsibilities

• Manage and develop product backlog, as well as user stories backlog for implementation
• Monitor the progress of product development, as well as plan for product release
• Contact customers and end users to obtain information on expected product features
• Provide reports to update management and stakeholders on product development operations
• Analyze customer opinions and feedback to determine features or components that will add good value to a product
• Contribute member of the product services group, understanding key business objectives for their assigned line of business and providing support to product and underwriting leadership in meeting those objectives
• Facilitate communication between business stakeholders, external partners and our internal technical team
• Develop a thorough understanding of Markel’s APIs and become proficient in API analysis with our external partners
• Provide functional design, clarifications, and other details on user stories to help the development teams build a quality product
• Triage root cause of defects impeding application functionality
• Help test software solutions as needed
• Assist in the development of technical documentation and training materials
• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve the desired business outcome

Requirements

Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads as well as ability to interpret, analyze for consistency/accuracy, and produce these artifacts.
Strong working knowledge of insurance underwriting systems a plus.
Excellent analytical and problem-solving skills; ability to identify, resolve issues with minimal guidance
Strong verbal skills with a demonstrated ability to clearly communicate technical matters to both technical and non-technical audiences
Attention to detail and accuracy
Strong organization and time management skills

Education

Bachelor’s degree preferred, or equivalent experience

Work Experience

5+ years’ experience as a Business Analyst in an insurance or insurance-related business
2+ years’ experience working as a Product Owner
2+ years’ experience working with APIs in a professional setting
Strong working knowledge of underwriting and/or insurance related systems
Experience working with business partners and vendors including their software developers to understand existing and define new API capabilities and integrations

Pay

Markel offers a competitive salary based on experience.

Schedule

Markel offers a hybrid work schedule of 3 days in office and 2 days remote.