Product Owner-IT Operations

About the role

Responsible for translating business needs into scalable technology solutions, driving delivery across multiple tools and platforms, and ensuring alignment between business objectives and technical execution. The Product Owner plays a critical role in enabling adoption, improving user experience, managing internal and external vendor relationships and supporting the continued modernization of the Operations tools landscape.

Responsibilities

• Lead delivery and optimization of Freight Operations technology platforms, ensuring alignment to business priorities and product roadmap
• Manage and coordinate vendor partners across the ecosystem, including performance tracking, delivery oversight, prioritization, and issue resolution
• Provide day-to-day leadership and mentorship to Product Analysts, ensuring quality of requirements, consistency of deliverables, and effective stakeholder engagement
• Partner with Business and IT teams to gather requirements and drive delivery across cross-functional initiatives
• Define and manage backlog prioritization and sequencing across multiple tools and capabilities, balancing new features, enhancements, defect resolution, and dependencies
• Translate business requirements into clear features and user stories, acceptance criteria, and prioritized backlog items in partnership with Product Management, Engineering, and Architecture
• Lead and enforce Agile ways of working and delivery tracking including backlog refinement, sprint planning, demos, retrospectives, and release management while monitoring and communicating team velocity, sprint progress, and other Agile KPIs
• Monitor platform adoption, performance, and KPIs (e.g., campaign performance, engagement, customer feedback) and recommend improvements based on insights
• Ensure adherence to governance, documentation, and quality standards across marketing platforms and processes
• Facilitate stakeholder communication, issue resolution, and alignment across business and technical teams
• Lead Agile transformation and scrum execution for one or more teams, driving complex initiatives/releases while ensuring clear goals, scope, and adherence to agile best practices
• Foster Agile maturity and continuous improvement by promoting collaboration, prioritization, accountability, and support, assessing team agile effectiveness, and implementing improvement plans
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Requirements

• Bachelor’s degree in business, Marketing, Information Systems, or related field
• Three (3) years professional experience in product analysis, business analysis, or product/project delivery roles
• Experience working with digital technology platforms and translating business requirements into user stories and managing backlogs in agile environments
• Experience managing vendor teams and third-party technology providers
• Strong analytical, problem-solving, and communication skills
• Ability to lead workstreams and guide junior analysts in a cross-functional environment
• Experience with FXF Operations, Safety, facility, fuel technology platforms
• Experience with Agile tools (e.g., Jira, Azure DevOps)
• Experience with data analysis, reporting, and dashboarding tools
• Good analytical skills with the ability to review data, define issues and identify solutions

Job Conditions

Some travel required. While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental US.

Pay and Benefits

Pay Range: $74,814.00 - $141,847.00

Colorado Pay Ranges: Colorado Springs, Grand Junction $74,814.00 - $141,847.00; Henderson, Mead $74,814.00 - $141,847.00; Gypsum $74,814.00 - $141,847.00

Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $74,814.00 - $141,847.00; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $74,814.00 - $141,847.00

New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $74,814.00 - $141,847.00; Bethpage, Montgomery, West Babylon $74,814.00 - $141,847.00

New Jersey Job Postings: $74,814.00 - $115,812.00

• Health, vision, dental, life, AD&D, STD and LTD insurance
• Employee assistance program
• Personal/sick paid time
• 401(k) retirement savings plan
• Bonus potential
• Tuition reimbursement
• Adoption assistance
• 2 weeks paid parental leave
• Paid bereavement
• Employee discounts
• 6.67–13.34 hours vacation per month based on service time
• 8 paid holidays

Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.