Product Owner - Insurance

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

About the role

The Product Owner is responsible for delivery excellence in turning strategy into a prioritized backlog of features and stories, with clear line-of-sight into systems analysis. The primary goal is to deliver high value product increments that achieve measurable business outcomes, supported by clear systems-analysis insight. This role will focus on understanding the business, story refinement, backlog ownership, sprint readiness, acceptance criteria, UAT coordination, and outcome-focused prioritization.

Within the SDLC, this role leads sprint/PI planning and ensures backlog readiness, validates stories, and drives delivery through the full SDLC to deployment. This position owns all delivery, acceptance, sign-off, and approval decisions, including final approval of any functionality delivered by the team.

Responsibilities

• Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
• Facilitate agile ceremonies (daily stand-ups, refinement, sprint planning, demos, retrospectives) with consistency and ongoing maturity.
• Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program-level view of delivery.
• Maintain clear documentation and process reinforcement.
• Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign-off.
• Complete intake, prioritization, and refinement processes to ensure work is clearly defined, appropriately sequenced, and ready for delivery.
• Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
• Ensure cross-functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.
• Address and resolve conflicts, cross-team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations, and other parts of the business.
• Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.
• Drive continuous improvement through post-mortems and convert business needs into clear, technically feasible requirements.
• Meet key deliverables including prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, and final acceptance of all delivered functionality, with a focus on delivering value.

Requirements

• Bachelor’s degree or equivalent experience from an accredited institution.
• 3+ years of experience in Product, Business Analysis, or Systems Analysis.
• Understanding of backlog management, agile delivery, program increment planning, and cross-team coordination.
• Insurance industry experience is required; Stop-Loss experience is strongly preferred.
• Scaled Agile Framework (SAFe) or Scrum certifications are a plus.
• Exceptional collaboration ability, problem-solving, and analytical skills with attention to detail.
• Excellent communication skills, stakeholder alignment, and conflict resolution skills.
• Ability to effectively lead multiple projects simultaneously, drive results, and prioritize tasks.
• Effective technical writing skills.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental, and vision, including physical, mental, and financial wellness programs.
• Career development support, including tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.

Pay

The annualized base pay for this position ranges from a minimum of $71,600 to a maximum of $119,000. The actual compensation is determined by various factors, including market pay for the role, responsibilities, required skills, and employee performance. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.