Product Owner III – Consumer Payments

Position Overview

Ally Financial is seeking an experienced Product Owner III Consumer Payments to support the strategy, development, and day-to-day delivery of digital payment experiences across the consumer payments ecosystem. The ideal candidate will have strong Product Ownership or Business Product Lead experience within financial services, with hands-on knowledge of payments, ACH, wire transfers, treasury, or banking operations. This role will work closely with Product Management, Technology, Operations, Servicing, QA, Compliance, Fraud, and other cross-functional teams to deliver secure, efficient, and customer-focused payment capabilities. This is an excellent opportunity for a payments professional who enjoys translating business and technical requirements into actionable product solutions and wants to contribute to high-impact consumer-facing financial products.

Responsibilities

• Collaborate with leadership, technical architects, Product Managers, developers, QA teams, and business stakeholders to define product roadmaps and delivery priorities.
• Create, prioritize, and maintain the product backlog for consumer payment experiences, including Zelle, bill pay, internal and external transfers, ACH, and domestic wires.
• Translate business and technical requirements into clear, actionable epics, features, and user stories.
• Write user stories that clearly define functionality, business requirements, payment rules, exception scenarios, and customer experience considerations.
• Prioritize backlog items and manage trade-offs across current and future sprints based on business value, customer impact, risk, and technical considerations.
• Participate in and facilitate sprint planning, backlog refinement, sprint reviews, and other Agile ceremonies.
• Partner closely with Development and QA teams throughout the development lifecycle to ensure requirements are understood, solutions are appropriately tested, and features are deployment-ready.
• Make day-to-day tactical decisions regarding payment features, priorities, trade-offs, and defect resolution to keep development moving efficiently.
• Solicit stakeholder feedback to ensure proposed solutions are valuable, appropriately scoped, and aligned with business objectives.
• Maintain product documentation, including process flows, business rules, payment scenarios, requirements, and release notes.
• Collaborate with UX, Technology, Fraud, Compliance, Operations, Servicing, Marketing, and other cross-functional teams to deliver effective payment solutions.
• Communicate product progress, risks, dependencies, decisions, and changes to stakeholders across Product, Operations, Servicing, and Technology.
• Develop safe rollout strategies and minimize disruption to dependent teams and customers when introducing enhancements or breaking changes.
• Support product upgrades, training, communications, and implementation activities as needed.
• Help identify and remove team impediments that could impact delivery.
• Monitor product performance and operational outcomes, including payment success rates, error and exception trends, customer adoption, and operational impacts.
• Manage vendor relationships when applicable, including deliverables, timelines, dependencies, and ongoing performance.
• Serve as an internal and external ambassador for assigned products and act as a primary point of contact for product-related questions.
• Support projects of varying size, complexity, and business priority while maintaining a strong focus on customer experience and delivery quality.

Mandatory Qualifications

• 4+ years of experience as a Product Owner, Business Product Lead, or similar product-focused role.
• Strong experience supporting financial services, banking, payments, ACH, wire transfers, treasury, or banking operations.
• Demonstrated experience writing detailed user stories, acceptance criteria, business requirements, and functional requirements.
• Experience defining payment functionality, payment rules, exception flows, and customer experience requirements.
• Hands-on experience with Agile/Scrum methodologies and participation in sprint planning, backlog refinement, sprint reviews, and related ceremonies.
• Strong experience managing and prioritizing product backlogs, epics, features, and user stories.
• Ability to make tactical product decisions involving priorities, trade-offs, payment features, and defect resolution.
• Experience working closely with Developers and QA teams throughout the software development lifecycle.
• Experience using Jira for backlog management, story tracking, and sprint execution.
• Proficiency with Confluence for product documentation, requirements, process flows, and cross-functional collaboration.
• Strong communication, stakeholder management, problem-solving, and organizational skills.
• Ability to collaborate effectively with Product, Operations, Servicing, Technology, Compliance, Fraud, and other business teams.

Desired Qualifications

• Working knowledge of ACH and/or wire transfer processes, including: payment initiation, payment processing, settlement, returns, exceptions, payment controls, and risk considerations.
• Understanding of payment-related regulatory and operational requirements, including: NACHA, OFAC, fraud prevention, payment approvals and controls, and audit requirements.
• Experience with consumer payment products such as Zelle, bill pay, internal/external transfers, ACH, and domestic wires.
• Experience monitoring payment KPIs, error trends, exceptions, adoption, and operational performance.
• Experience working with third-party vendors and managing vendor deliverables and timelines.