Product Owner - Digital Domains

About the role

The Product Owner within Shared Services & Enablement supports the strategy and evolution of critical enterprise domains, specifically focusing on Digital Domains. This role involves translating enterprise priorities into actionable product features, tracking adoption and performance metrics, and collaborating across various functions to ensure alignment and success.

Responsibilities

• Support development of domain strategies, vision, and roadmaps
• Translate enterprise priorities into actionable product features
• Track adoption, performance, and value metrics
• Support prioritization and tradeoff decisions
• Prepare materials for senior leadership engagement
• Collaborate across Operations, Technology, Risk, Legal, and Compliance

Requirements

• Bachelor’s degree or 6+ years of work experience in business consulting or project management in lieu of degree
• 5+ years of experience in product ownership, strategy, or consulting
• Strong communication and stakeholder management skills
• Experience supporting digital product strategy, preferably for advisor-facing and client-facing portals
• Familiarity with advisor and client portal ecosystems, including authentication, navigation, self-service capabilities, and end-to-end digital journeys
• Ability to translate advisor, client, and business needs into clear product priorities that improve usability, adoption, and servicing outcomes
• Experience partnering across Operations, Technology, UX, and data teams to deliver seamless digital experiences across interconnected platforms
• Strong understanding of digital experience metrics, user behavior, and analytics to inform prioritization and continuous improvement
• Experience with digital signature capabilities and signature workflows, including platforms such as DocuSign, to support secure, compliant, and streamlined advisor and client transactions
• Experience leading eForms and forms digitization efforts that simplify intake, reduce manual processing, and improve end-to-end digital servicing experiences

Qualifications

• Strong communication and stakeholder management skills
• Experience supporting digital product strategy, preferably for advisor-facing and client-facing portals
• Familiarity with advisor and client portal ecosystems, including authentication, navigation, self-service capabilities, and end-to-end digital journeys
• Ability to translate advisor, client, and business needs into clear product priorities that improve usability, adoption, and servicing outcomes
• Experience partnering across Operations, Technology, UX, and data teams to deliver seamless digital experiences across interconnected platforms
• Strong understanding of digital experience metrics, user behavior, and analytics to inform prioritization and continuous improvement
• Experience with digital signature capabilities and signature workflows, including platforms such as DocuSign, to support secure, compliant, and streamlined advisor and client transactions
• Experience leading eForms and forms digitization efforts that simplify intake, reduce manual processing, and improve end-to-end digital servicing experiences

Skills

• Strong communication and stakeholder management skills
• Experience supporting digital product strategy, preferably for advisor-facing and client-facing portals
• Familiarity with advisor and client portal ecosystems, including authentication, navigation, self-service capabilities, and end-to-end digital journeys
• Ability to translate advisor, client, and business needs into clear product priorities that improve usability, adoption, and servicing outcomes
• Experience partnering across Operations, Technology, UX, and data teams to deliver seamless digital experiences across interconnected platforms
• Strong understanding of digital experience metrics, user behavior, and analytics to inform prioritization and continuous improvement
• Experience with digital signature capabilities and signature workflows, including platforms such as DocuSign, to support secure, compliant, and streamlined advisor and client transactions
• Experience leading eForms and forms digitization efforts that simplify intake, reduce manual processing, and improve end-to-end digital servicing experiences

Benefits

MassMutual offers a comprehensive benefits package designed to support the whole you and your loved ones. This includes:

• Medical and dental coverage
• 401(k) retirement plan
• Generous vacation time
• Three paid days for volunteering
• A $1,250 annual Well-Being Wallet
• Up to 320 hours of caregiver leave

Pay

$107,700 - $141,300 annually

Schedule

Full-time, Monday through Friday