Product Owner Contracting

HCA Healthcare Hospital Based Services (HBS) delivers comprehensive clinical and operational support across emergency medicine, hospital medicine, and a wide range of physician-led specialties, pathology, anesthesia, intensivist, and laboratory services.

About the role

The Contract Management Product Owner (PO) leads development of new contract-management-related products for HCA Healthcare Hospital Based Services (HBS). The PO is the subject matter expert on one or more service lines within HBS and leverages that expertise to drive data and application development, providing the business, operational, and data context required to move projects from concept to deployment. They will work closely with HBS operations leadership to understand complex business needs and utilize AI in a hyper-agile framework to rapidly prototype and iterate solutions before leading application and data engineers to develop and operationalize the solution. The PO is responsible for ensuring that solutions meet HCA Healthcare architecture, coding, and security standards and for supporting these solutions after they are deployed.

Responsibilities

• Context Engineering
  • Develop subject matter expertise by partnering with business stakeholders to understand the “why” behind the product in terms of operational challenges, reporting needs, and improvement opportunities
  • Capture the product’s operational context by documenting requirements, process flows, terminology, use cases, business rules, and logic
  • Document the product’s technical context within HBS ITG’s applications and datastores, identifying data sources, interfaces, data flow, as well as data quality issues and limitations
  • Synthesize operational and technical contexts to create a context layer that includes detailed prompts, instructions, context documents, examples, and validation criteria to guide AI-assisted product development
  • Maintain the context layer to ensure it accurately represents the current business and technical environments
• Leverage AI Tools
  • Accelerate delivery of business value by using agentic AI tools to build functional prototypes, including dashboards, reports, decision-support tools, data summaries, and other products
  • Test prototypes to validate accuracy, consistency, and business relevance and refine prompts to correct data issues, gaps in logic and reasoning, etc.
  • Work closely with stakeholders in a cycle of rapid iteration, reviewing prototypes, eliciting feedback, and incorporating that feedback for review
  • Utilize and contribute to HCA Healthcare’s AI standards repositories (e.g., MCP servers, etc.)
• Product Pod Leadership
  • Direct a team of data and application engineers to turn prototypes into products
  • Deconstruct product development work into manageable, actionable, and prioritized deliverables based on business impact, stakeholder value, dependencies, and feasibility
  • Drive development through the use of Agile principles, processes, and tools (e.g., product backlogs, sprints, scrum ceremonies, ADO, etc.)
  • Coordinate development across multiple IT and business teams
  • Facilitate stakeholder review and product testing on a regular cadence and incorporate feedback into ongoing development
  • Ensure product development conforms to all HCA Healthcare standards, guidelines, and policies (e.g., architecture, security, branding, etc.)
• Product Ownership and Strategy
  • Be “the face” of the product, building relationships and collaborating with stakeholders of all levels from end users to executives
  • Support products by addressing questions and resolving issues in a timely manner within standard HCA Healthcare’s support frameworks (e.g., ServiceCentral, Webex chat spaces, etc.)
  • Create and maintain a repository of product documentation (e.g., scope statements, use cases, process flows, stakeholder approvals, etc.)
  • Build product roadmaps that align with both operational needs and HCA Healthcare’s strategic priorities
  • Employ subject matter expertise to identify opportunities for the enhancement of existing products or the creation of new products
• Other Duties
  • Performs global workforce management with potential working hours beginning at 7 a.m. CT
  • Performs occasional after-hours and weekend work for product development, releases, and support

Requirements

• Education: Bachelor's Degree (Required)
• Experience: 5 or more years of relevant experience as a product analyst, product owner, and/or product manager (Required)
• Strong ability to understand and document business needs and translate those needs into actionable requirements (Preferred)
• Experience with Agile/scrum methodology and tools (Preferred)
• Ability to work independently as a product owner while collaborating across business and technical teams (Preferred)
• Ability to define and drive work at both the strategic level (e.g., build product roadmaps) and the tactical level (e.g., write user stories, plan and lead sprints) (Preferred)
• Strong critical thinking skills rooted in a “first, define the problem” mentality (Preferred)
• Experience documenting, implementing, and improving processes (Preferred)
• Excellent communication, facilitation, and stakeholder management skills (Preferred)
• Familiarity with AI tools, workflow automation tools, and/or low-code platforms (Preferred)
• Equivalent combination of education and/or experience could be considered

Travel

The job may require travel from time to time but not on a regular basis.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.