Product Owner - Contact Center Workforce Management Tools

About the role

Wells Fargo is seeking a Product Owner Contact Center Workforce Management Tools (Senior Business Execution Consultant) to join the Workforce Optimization Product Team and play a critical role in driving the successful delivery of workforce management and contact center technology solutions. This role serves as the bridge between product strategy and execution, partnering closely with Product Managers, business stakeholders, architects, and technology teams to transform strategic initiatives into actionable product capabilities. The individual will be responsible for managing product backlogs, translating business requirements into well-defined user stories, and ensuring solutions are delivered with a focus on customer experience, operational efficiency, and business value. The ideal candidate brings a strong background in workforce management, contact center operations, and agile product delivery, combined with the ability to influence across organizations and drive outcomes within complex enterprise environments.