Product Owner

About the role

We are the Digital Product Team for the distinguished client Finance and Acura Finance websites and mobile app, the customer service agent console and other digital tools. Our mission is to provide exemplary customer experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply a customer centric approach Listen, Understand, Advocate, and Anticipate in every channel to provide seamless and relevant service.

Responsibilities

• Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
• Write clear user stories and acceptance criteria
• Work with Business and IT teams to document process flows, status reports
• Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
• Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
• Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
• Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
• Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
• Lead agile spring planning, demo, retrospective and backlog management

Requirements

• CUSTOMER FACING PRODUCT EXPERIENCE
• PAYMENTS EXCELLENCE
• ROADMAP + DECISION MAKING
• PEOPLE SKILLS PLATFORM STRATEGY

Qualifications

• B/A degree
• Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
• Minimum 3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
• Minimum 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
• Minimum 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
• Minimum 1-2 years of direct leadership experience, managing associates (PREFERRED)
• Minimum 2 years of payments, financial services or captive finance industry experience
• Mobile app experience (PREFERRED)

Skills

• CUSTOMER FACING PRODUCT EXPERIENCE
• PAYMENTS EXCELLENCE
• ROADMAP + DECISION MAKING
• PEOPLE SKILLS PLATFORM STRATEGY

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

Pay

$131-136k

Schedule

Onsite (4 days/week)