Product Owner

Own the entire lifecycle of a product from idea, through to explore, validate, grow, sustain and eventually retire. Key decision maker and accountable to the business for delivering value to customers.

About the role

The Campaign Center of Excellence (COE) Product Owner leverages agile methodology to manage development and delivery activities for omnichannel products and solutions. Responsibilities include:

• Engaging with product leaders and stakeholders to assess and represent Features, OKRs, and priorities to the agile team
• Decomposing features into story cards and leading the building of the product backlog
• Setting sprint priorities and providing product demos
• Assisting with mitigating delivery and providing stakeholders with transparency into day-to-day execution
• Maximizing adoption of the Omnichannel ecosystem by Sanofi GBUs and affiliates to provide consistent digital experiences to HCPs, ensure operational best practices, reduce costs from third-party vendors, and optimize internal resources

This role interacts directly with:

• Product Line Owners within the Accelerator Omnichannel marketing team
• Global GTMC executives for operational alignment
• Affiliate heads of GTMC for commitment to adoption
• GTMC country teams to ensure optimized use of campaign tools
• CDO teams (UX, data, architecture) for strategic direction of engagement core models
• GBUs commercial leadership and country teams for priorities and business impact
• Product line owners to review and provide strategic guidance on omnichannel solutions, features, and user stories

Responsibilities

As the subject matter expert of marketing automation platforms and campaign data management:

• Support several internal business areas within campaign automation/orchestration systems (e.g., Salesforce Marketing Cloud) for omnichannel journeys: email, SMS, WhatsApp, push, apps, etc.
• Ensure proper training materials and support resources are available for users of adopted products or services
• Build and interpret metrics, providing guidance on best practices
• Coordinate and check the maintenance, integrity, and security of the platform
• Oversee and implement the team’s development, configuration (SAP, data extensions, automations, etc.), and data integration/ingestion activities in line with global architecture to reduce duplication and increase adoption
• Manage technical debt reduction
• Collaborate with different platform product owners to ensure smooth integration and functionality of adopted components
• Validate completeness of approved features for deployment and lead validation of feature priority and implementation sequencing timeline
• Develop and maintain procedures related to adopted products or services

As the Agilist:

• Participate in product lifecycle activities, especially requirements gathering through production and release, and manage deployment at scale
• Manage and ensure cross-impacted teams are identified early and included in solution discussions; manage impact assessment timelines
• Manage priorities with other product owners where cross-product conflicts exist
• Provide stakeholders with transparency into execution progress and blockers
• Manage the COE Campaign POD team product backlog and define sprint goals by consulting with scrum teams during development and deployment
• Provide clarification and context, confirm user story acceptance criteria, and accept completed user stories
• Track key product performance indicators (KPIs) and define release-specific success metrics
• Log open risks, issues, questions, and decisions against features
• Clearly document ongoing changes to feature scope, prioritization, and requirements
• Perform other duties as assigned

Requirements

• 3+ years of product management experience or equivalent focusing on digital technologies and service-based integrations
• Excellent English written and verbal communication skills, including professional grammar and demeanor
• Self-starter who develops plans and is committed to hitting delivery dates
• Ability to develop working relationships with individuals at all levels of an organization
• Strong organizational skills and attention to detail
• Multinational thinking and working
• Strong background in Agile Scrum practices and associated tools
• Fundamental understanding of database technologies
• Ability to collaborate with clients to design customer journeys and associated data models
• Experience with Marketing Cloud Studios & Builders, especially Email Studio, Content Builder, Cloud Pages, and Automation Studio
• Experience with Salesforce CRM (Sales & Service Cloud, Communities)
• Salesforce certifications (e.g., Administrator, Platform App Builder, Sales/Service Cloud Consultant, Marketing Cloud Email Specialist) preferred
• Ability to translate business needs to technology teams
• Experience with desktop and mobile web, mobile apps, and alerts

Qualifications

Bachelor’s degree in one of the following:

• IT-focused degrees (such as Computer Science, Data Science) to provide a technical foundation for managing IT products
• Business or digital marketing studies, with an emphasis on CRM and marketing automation preferred

Benefits

• Endless opportunities to grow talent and drive career progression, including promotions or lateral moves, domestically or internationally
• Thoughtful, well-crafted rewards package recognizing contributions and amplifying impact
• Comprehensive health and wellbeing benefits, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave
• Opportunity to support a company delivering life-changing treatments to millions while committed to ethical practices for patients, communities, and the planet
• Drive progress by simplifying, scaling, and modernizing how a global biopharma business delivers smarter, faster, and more sustainably
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed