Product Owner

About Mojo Trek

Mojo Trek is a trusted custom software delivery firm. We build and modernize the revenue-generating and customer-facing systems that high-growth companies and ambitious operators depend on to grow. Woman-owned. Inc. 5000 for four consecutive years. 100% client retention, earned not bought.

About the Role

Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities

• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

Skills

• Business Analysis – Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level: Working Knowledge
  • Analyzes the value of a business and its functions through the value estimation of assets.
  • Applies the prerequisites to a project before starting the business analysis process.
  • Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
  • Documents the business case to justify the requirements of time and resources of a project.
  • Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
• Decision Making and Critical Thinking – Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level: Extensive Experience
  • Differentiates assumptions, perspectives, and historical frameworks.
  • Evaluates past decisions for insights to improve decision-making process.
  • Assesses and validates decision options and points and predicts their potential impact.
  • Advises others in analyzing and synthesizing relevant data and assessing alternatives.
  • Uses effective decision