Product Owner

About the role

This office responds to harassment allegations, workplace conflicts, and grievances from the workforce. The customer utilizes a case management system to maintain case records. The system collects layers of structured data on all case records that is analyzed to generate static and dynamic reports and infographics used to derive business insights and assess and improve data health.

Responsibilities

• Drafting documentation
• Creating/editing/working with Tableau & Salesforce dashboards
• Excel spreadsheets/pivot tables
• SOPs for onboarding
• Gathering/understanding/translating requirements
• Liaising with developers to ensure they have an accurate understanding of the process and development requirements
• Preparing business data metrics reports and infographics according to customer's requirements
• Monitoring the effectiveness of the system reporting functions to make recommendations for improved capabilities
• Evaluating the current internal knowledge management practices, proposing best practices, facilitating implementation, and monitoring effectiveness and maintenance
• Updating and maintaining system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation
• Identifying and proposing business process improvements and efficiencies, for both manual processes and those automated in the system, to Program Manager
• Performing new employee on-boarding process briefings, customer system training, and providing guidance for all the employees on the use of the system and case file management and documentation

Requirements

• Active TS/SCI with Poly clearance
• Bachelor's degree or Masters with at least 6 years of prior relevant experience, or 4+ years of additional work experience in lieu of degree
• Experience using Excel to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms
• Experience creating insightful and focused infographics in Excel that meet basic graphic design best practices
• Experience with Excel spreadsheets/pivot tables
• Experience crafting technical requirements from users (gathering, crafting & translating those requirements) and user stories for workflow application development
• Experience drafting documentation including, but not limited to, SOPs for onboarding
• Experience clearly briefing, providing instruction, and creating reference materials for activities such as on boarding or user engagement
• Experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency
• Experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements
• Experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices

Qualifications

• Experience using Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms
• Experience creating insightful and focused infographics in Tableau that meet basic graphic design best practices
• Experience creating/editing/working with Tableau and Salesforce dashboards

Skills

• Data analysis
• Data visualization
• Requirement gathering
• Documentation creation
• System analysis
• Knowledge management
• Business process improvement

Benefits

Not specified

Pay

$131,300.00 - $237,350.00

Schedule

Not specified